Welcome to our FAQ page! Here, you'll find answers to some of the most common questions our customers have. If you can't find the information you're looking for, please feel free to contact us directly.
- How do I place an order?
To place an order, simply browse our product catalog, select the items you wish to purchase, choose your size and color (if applicable), and click the "Add to Cart" button. Once you have added all desired items to your cart, click the "Checkout" button and follow the prompts to enter your shipping and payment information.
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal. All transactions are securely processed to protect your personal information.
- How long will it take to receive my order?
After your order has been processed, which takes 24-48 hours, it will be shipped to the address you provided during checkout. Our standard delivery time is 7-14 business days, excluding weekends and holidays. Please note that delivery times may vary depending on the destination and other factors beyond our control.
- How do I track my order?
You can track your order using the tracking number provided in your shipping confirmation email. Simply enter the tracking number on the shipping carrier's website to view the status of your shipment.
- What is your return policy?
We want you to be completely satisfied with your purchase. If you're not satisfied with your order for any reason, you can return it within 30 days of delivery for a refund or exchange. Please refer to our Return Policy for detailed information and instructions.
- How do I return or exchange an item?
To initiate a return or exchange, please contact our customer support team at support@hopiinc.com with your order number and the reason for the return or exchange. Our team will provide you with further instructions and the necessary return address.
- How do I change or cancel my order?
If you need to change or cancel your order, please contact our customer support team as soon as possible at support@hopiinc.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.
- Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary depending on the destination. Please note that customers are responsible for any customs fees, duties, or taxes that may be assessed upon delivery.
- How do I know what size to order?
To help you find the perfect fit, we provide size charts for our products. You can find the size chart on each product page. If you are unsure about sizing, we recommend contacting our customer support team for assistance.
- How can I stay updated on new products and promotions?
To stay informed about the latest news, product releases, and special offers, we encourage you to sign up for our newsletter. You can also follow us on social media for updates and exclusive content.
If you have any further questions, please don't hesitate to reach out to us at support@hopiinc.com Our team is always happy to help!